Privacy Policy

Privacy Policy

At Kaya Casa, we place great importance on your privacy. In this privacy policy, we explain which personal data we collect, why we collect it, and what your rights are.

By using our website www.kayacasa.it, you agree to this privacy policy.

1. Who are we?

Kaya Casa
Registered in Italy
VAT number (Partita IVA): IT03470540737

2. Which personal data do we collect?

When you use our webshop, we may process the following personal data:

  • First and last name

  • Address details

  • Email address

  • Telephone number

  • Payment details

  • IP address

  • Browser data

  • Order history

  • Company name (for business orders, if applicable)

When using our contact form or subscribing to our newsletter, we may request additional information depending on the situation.

3. What do we use this data for?

We use your data for the following purposes:

  • Processing and delivering your order or rental request

  • Preparing quotes for styling services

  • Sending order confirmations and invoices

  • Customer service and communication

  • Sending newsletters (only if you have subscribed)

  • Analyzing website usage to improve our services

  • Meeting legal administrative obligations (accounting, tax authorities)

4. Legal bases for processing

We process your personal data on the basis of:

  • Performance of a contract (e.g. an order or styling service)

  • Legal obligation (e.g. statutory record-keeping requirements)

  • Legitimate interest (e.g. website usage analysis)

  • Consent (e.g. newsletters or marketing cookies)

5. Sharing data with third parties

We only share your data with third parties when necessary for our services, such as:

  • Delivery services such as DHL or courier companies

  • Payment providers such as Shopify Payments or Klarna

  • Web hosting and IT service providers

  • Bookkeeper or accountant

  • Analytics tools such as Google Analytics (anonymized only)

We enter into data processing agreements with these parties where required.

6. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. These include SSL encryption (https://), secure servers, and restricted access.

7. Data retention periods

  • Order and invoicing data: 7 years (legal tax requirement)

  • Newsletter data: until you unsubscribe

  • Contact requests: up to 2 years after completion

  • Rental data: as long as necessary for processing and invoicing

8. Cookies

Our website uses cookies. Functional cookies are necessary for the proper functioning of the site. With your consent, we also use:

  • Google Analytics (anonymized)

  • Facebook Pixel / TikTok Pixel (only with consent)

  • Marketing cookies for personalized advertising

You can always delete cookies via your browser settings or adjust your preferences via our cookie banner.

9. Your rights

You have the right to:

  • Request access to your personal data

  • Have your data corrected or deleted

  • Restrict or object to processing

  • Withdraw your consent (e.g. for newsletters)

  • Request data portability

If you wish to exercise any of these rights, please email us at support@kayacasa.nl. We will respond within 14 days.

10. Complaints

If you have a complaint about how we process your personal data, please let us know. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

11. Changes to this policy

We reserve the right to amend this privacy policy. The most current version will always be available on our website.